Vital 911 Call Taker - Protect Communities

Regional 911 Intake Solutions; Town of Marshall (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Marshall, WI to handle emergency and nonemergency lines with care. You will verify locations, collect caller details, and follow scripted questions to determine urgency while logging information for dispatch teams.

The role requires strong listening, precise typing, and clear communication, with training and certifications guiding pre-arrival instructions and call-handling procedures.

Qualifications

• Experience in customer service, telephone support, or public safety is common but not always required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Clear verbal communication

Typing speed

Customer service

Structured questioning

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Marshall, WI to handle emergency and nonemergency lines with care. You will verify locations, collect caller details, and follow scripted questions to determine urgency while logging information for dispatch teams.

The role requires strong listening, precise typing, and clear communication, with training and certifications guiding pre-arrival instructions and call-handling procedures.