911 Call Taker - Launch Your Public Safety Career

Public Safety Dispatch Network; Marshall (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Marshall, IL to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. You will use approved questions to assess urgency and enter data into dispatch software, supporting rapid incident response.

Successful candidates typically possess a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training and certifications will be provided as part of the role.

Qualifications

• Strong listening comprehension and the ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential.
• Ability to work in a high-pressure emergency environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing

Verbal communication

Attention to detail

Education

High school diploma or GED

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Marshall, IL to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. You will use approved questions to assess urgency and enter data into dispatch software, supporting rapid incident response.

Successful candidates typically possess a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Training and certifications will be provided as part of the role.