911 Call Taker: Fast-Paced Public Safety Dispatch

Regional 911 Intake Solutions; Town of Townsend (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

Regional 911 Intake Solutions is seeking qualified candidates in Townsend, WI to handle 911 call-taking duties in a fast-paced environment. You will gather critical details, confirm locations, and document information for dispatch coordination.

Responsibilities include answering calls, verifying caller information, and following training for pre-arrival guidance while maintaining calm communication with callers and using approved procedures.

Qualifications

• High school diploma or equivalent required; dispatch experience not mandatory.
• Strong listening skills, fast and accurate typing, and clear verbal communication essential.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and enter data into systems.
• Forward information to the appropriate dispatch function promptly.
• Assist distressed callers with focused guidance and pre-arrival instructions as trained.

Skills

Customer service

Active listening

Typing speed 40 wpm

Clear communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified candidates in Townsend, WI to handle 911 call-taking duties in a fast-paced environment. You will gather critical details, confirm locations, and document information for dispatch coordination.

Responsibilities include answering calls, verifying caller information, and following training for pre-arrival guidance while maintaining calm communication with callers and using approved procedures.