Emergency 911 Call Taker – Be First to Help

Public Safety Dispatch Network; Mather (WI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certification

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for the Mather, WI area. This on-site role involves taking emergency calls, verifying locations, collecting caller information, and documenting details in dispatch software to guide responders.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. The work may include rotating shifts, nights, weekends, holidays, and overtime as needed.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and prioritized lines.
• Confirm incident location and caller information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Support calming callers and provide pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for the Mather, WI area. This on-site role involves taking emergency calls, verifying locations, collecting caller information, and documenting details in dispatch software to guide responders.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. The work may include rotating shifts, nights, weekends, holidays, and overtime as needed.