Vital 911 Call Taker — Public-Safety Communications

National Public Safety Careers; Shiloh (NJ); Presencial; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers is seeking 911 Call Takers for opportunities in Shiloh, NJ. The role involves handling emergency and nonemergency calls, verifying locations and caller information, and entering data into dispatch software.

Training and certifications are required before providing pre-arrival instructions. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear communication.

Formación

• Applicants must have a high school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Some vacancies accept applicants without dispatch experience.
• Successful candidates follow structured procedures and pass required assessments.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Utilize language-access resources when needed.

Conocimientos

Customer service

Listening skills

Typing speed

Educación

High school diploma or equivalent

Descripción del empleo

National Public Safety Careers is seeking 911 Call Takers for opportunities in Shiloh, NJ. The role involves handling emergency and nonemergency calls, verifying locations and caller information, and entering data into dispatch software.

Training and certifications are required before providing pre-arrival instructions. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear communication.