911 Call Taker – Launch a Critical, Impactful Career

Public Safety Dispatch Network; Westfield (NJ); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Westfield, NJ to be the first point of contact for emergency calls. The role involves asking focused questions, confirming locations, and documenting information for coordinating responders.

Some centers separate call taking from radio dispatch, while others train for both functions. Typical duties include handling emergency and nonemergency lines, entering details into dispatch software, and passing information to the proper units.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential; follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Clear verbal communication

Typing speed

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Westfield, NJ to be the first point of contact for emergency calls. The role involves asking focused questions, confirming locations, and documenting information for coordinating responders.

Some centers separate call taking from radio dispatch, while others train for both functions. Typical duties include handling emergency and nonemergency lines, entering details into dispatch software, and passing information to the proper units.