911 Call Taker — Start Your Frontline Public Safety Career

Regional 911 Intake Solutions; Plainfield (NJ); On-site; USD 32,000 - 48,000; Full time

Job summary

Regional 911 Intake Solutions in Plainfield, NJ is recruiting 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, document information, and relay details to dispatch teams.

Applicants should have a high school diploma or equivalent; strong listening and data-entry skills; and the ability to follow structured procedures. Training and certification are provided, with rotating shifts and potential overtime.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing skills.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Plainfield, NJ is recruiting 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, document information, and relay details to dispatch teams.

Applicants should have a high school diploma or equivalent; strong listening and data-entry skills; and the ability to follow structured procedures. Training and certification are provided, with rotating shifts and potential overtime.