Visual Lead: Retail Merch & Guest Experience

Alo; Dedham (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee discount

Wellness Club membership

Medical/dental/vision plan

Mental health telehealth

401K with company match

Monthly incentives

Clothing allowance

Free yoga classes

Job summary

Alo is seeking a Visual Lead in Dedham, MA, to drive compelling product presentation and efficient store operations. You will manage shipments, restock, and in-store merchandising while guiding the team to meet visual standards and budgets.

You will lead floor changes, use reports to spot opportunities, and coach associates to deliver excellent guest experiences. This role requires mobility and physical ability as part of daily duties.

Qualifications

• 2+ Years prior work experience in a client-centric, sales environment
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in an around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Responsibilities

• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintains strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager
• Effectively plans visual floor changes with the management team through payroll management and adapting the zone and visual support to the needs of the business
• Executes and maintains visual direction from planning through executing to meeting company expectations, budgets, timeline
• Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary
• Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations, guest experience, and visual standards
• Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent
• Usage of company performance tools to evaluate associates and provide constant feedback to drive individual growth and improvement in partnership with the store leader
• Collaborate with Operations Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with leadership team to achieve goals & KPI’s
• Open and close the store in accordance with visual standards

Skills

Client-focused

Sales experience

Feedback-loving

Interpersonal skills

Communication skills

Job description

Alo is seeking a Visual Lead in Dedham, MA, to drive compelling product presentation and efficient store operations. You will manage shipments, restock, and in-store merchandising while guiding the team to meet visual standards and budgets.

You will lead floor changes, use reports to spot opportunities, and coach associates to deliver excellent guest experiences. This role requires mobility and physical ability as part of daily duties.