Visual Keyholder: Elevate In-Store Styling & Displays

H&M; Los Angeles (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

25% staff discount across H&M Group

Dental & Vision Plans

401(k)

Paid Time Off (including birthday)

Health Savings Account (HSA)

Life & Disability protection

Employee Assistance program (EPA)

Commuter Benefits

Pet Insurance

H&M Incentive Program (HIP)

Job summary

H&M Group in Los Angeles is seeking a Visual Keyholder to shape an exceptional in-store customer journey through expert styling and a commercially driven visual presentation.

You will interpret sales data, design impactful window displays, and style mannequins to reflect seasonal trends and brand identity, driving engagement and sales. The role requires flexibility to work evenings, weekends, and holidays, with a strong focus on customer experience.

Qualifications

• Customer-centric mindset for elevating in-store experiences.
• Visual guidelines: window displays, mannequin styling, in-store presentation.
• Strong fashion knowledge of trends, silhouettes, and seasonal styling.
• Use KPIs, sales data, and customer feedback to inform merchandising decisions.
• Clear communication and active listening to understand customer needs.
• Adaptable to changing priorities and customer requests.
• Willingness to learn and grow professionally.
• Willing to work evenings, weekends and holidays.

Responsibilities

• Deliver expert styling advice and create a visually compelling store environment.
• Interpret sales data and customer insights to guide visual direction.
• Design and install impactful window displays reflecting seasonal trends and brand identity.
• Style mannequins and create outfit combinations to inspire purchases.
• Merchandise the shop floor to maintain cohesive, commercial presentation.
• Support sales team and ensure a seamless customer experience.
• Set and maintain high visual merchandising standards and mentor teammates.
• Act as a brand ambassador to create a memorable customer journey.

Skills

Customer-Centric Mindset

Visual Merchandising Standards

Fashion Knowledge

Commercial Awareness

Communication

Adaptability & Flexibility

Eager to Learn

Evening/Weekend/Holiday Availability

Job description

H&M Group in Los Angeles is seeking a Visual Keyholder to shape an exceptional in-store customer journey through expert styling and a commercially driven visual presentation.

You will interpret sales data, design impactful window displays, and style mannequins to reflect seasonal trends and brand identity, driving engagement and sales. The role requires flexibility to work evenings, weekends, and holidays, with a strong focus on customer experience.