Visual Keyholder: Inspire Style & Drive Growth

H&M; Holyoke (MA); On-site; USD 30,376 - 35,115; Part time

Benefits offered by this job

Staff discount

Medical coverage

Dental coverage

Vision coverage

401K

Commuter benefits

Job summary

H&M is seeking a Visual Keyholder in Holyoke, MA to lead in-store visual storytelling, guide the sales team, and drive customer experience in line with the H&M visual identity. You will execute floor moves, ensure on-brand window displays, and support campaigns.

The role requires a passion for fashion, strong customer service, ability to stand for long periods, lift up to 20 pounds, and flexibility to work nights and weekends; travel to other stores may be required.

Qualifications

• Customer service mindset and passion for helping customers.
• Ability to multi-task in a fast-paced environment.
• 1–2+ years of transferrable experience; keyholder experience preferred.
• Able to lift 20 pounds and stand for long periods.
• Flexible schedule including nights and weekends; travel to other stores may be required.

Responsibilities

• Set garment presentation on the floor and windows per Commercial Handbook.
• Collaborate with Department Manager to identify commercial opportunities.
• Perform floor moves and organize visual displays.
• Maintain high-quality visual presentation daily.

Skills

Customer service mindset

Fashion retail knowledge

Strong communication

Team coaching

Job description

H&M is seeking a Visual Keyholder in Holyoke, MA to lead in-store visual storytelling, guide the sales team, and drive customer experience in line with the H&M visual identity. You will execute floor moves, ensure on-brand window displays, and support campaigns.

The role requires a passion for fashion, strong customer service, ability to stand for long periods, lift up to 20 pounds, and flexibility to work nights and weekends; travel to other stores may be required.