Visitor Services Associate (Frost Art Museum)

Florida International University; Miami (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

Florida International University in Miami is seeking a Museum Guest Services Associate to welcome visitors, share knowledge about exhibitions and assist with daily operations. You will handle POS sales, manage inquiries via phone and email, and ensure a positive museum experience.

The role includes training and supervising temporary staff and interns, developing customer service initiatives, and supporting events while maintaining a professional entrance area.

Qualifications

• High school diploma or GED and two years of customer service or related experience.

Responsibilities

• Greet visitors and share knowledge about exhibitions, events, building and collections.
• Process merchandise sales, event ticketing, rentals, tours, donations and memberships in POS system.
• Answer museum's main line and reply to emails; route calls to staff.
• Schedule, train and supervise temporary employees and interns.
• Maintain entrance appearance and assist with setup/breakdown for events.
• Track daily activities and provide attendance reports as requested.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

Creates an enhanced visitor experience at the museum; greets visitors enthusiastically and shares knowledge about the museum. Performs clerical tasks and processes a variety of sales in point of sale system. Maintains overall appearance of museum entrance and assists during museum events. Schedules, trains and supervises temporary employees and interns. Develops and implements effective initiatives and strategies to ensure consistent excellent customer service.

• Creates an enhanced visitor experience at the museum; greets visitors enthusiastically and shares knowledge about the museum (exhibitions, events, building, collections, history, etc.). Serves as an advocate for the visitor while simultaneously promoting the welfare of the museum. Communicates with visitors of interests to ensure a positive museum experience and resolves visitor concerns and complaints in a professional manner.
• Records daily visitor, tour and event attendance. Provide attendance related reports to staff as requested.
• Answers museum's main line and routes calls to appropriate staff. Checks the museum's main email and replies accordingly.
• Conducts ongoing visitor surveys and provides reports as requested.
• Maintains overall appearance of the museum entrance. Keeps desk and closet organized, restocks brochures and publications, and assists with light cleaning of the area.
• Tracks daily activities taking place in the museum (rental events, tours, classes, and other events) using the Outlook calendars.
• Processes merchandise sales, event ticketing, rentals, tours, donations, and memberships in POS system and maintains proper cash handling procedures.
• Walks through the Kenan Flagler Family Discovery Gallery weekly to ensure activity stations are in working order and assists with organization and light cleaning as necessary. Notifies the Curator of Education and the IT Specialist of any technical issues with the stations.
• Performs data entry into contact database as directed.
• Assists with setup and breakdown for events as needed.
• Schedules, trains, and supervises temporary employees and interns. Ensures adherence to museum policies and procedures.
• Develops and implements effective initiatives and strategies to ensure consistent, excellent customer service.
• Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

High school diploma or GED and two (2) years of customer service or related experience.

Job Category

• Staff

Advertised Salary

• $33,000

Work Schedule

• Begin time: 8:00 AM
• End time: 5:30 PM

Working Condition(s)

• Required to spend 50% or more of time operating a computer

Pre-Employment Requirements

• Fingerprinting Check
• Expanded Background Check

Other Information

• Ability to work evenings and weekends.
• Ability to work flexible hours as needed.
• Ability to travel locally

How To Claim Vet Preference

Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions. The conditions are as follows:

• Veterans with a VA service-connected disability
• Spouses of veterans with permanent and total service-connected disability
• Honorably discharged veterans with wartime service.
• Unmarried widow or widower of a veteran who died as a result of a service-connected disability
• A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal.

Florida International University honors this policy and will comply with Veterans' Preference guidelines when filling staff positions. Any applicant claiming Veterans' Preference will be required to attach a DD214 with each application submitted for verification.

If there are any questions concerning Veterans' Preference, please contact Talent Acquisition & Management by calling 305-348-2500.

For additional information on Veterans' Preference, visit http://www.floridavets.org/.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affliative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis. For inquiries regarding nondiscrimination, contact FIU's Office of Title IX and EEO Compliance (TITLEIX) at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact the Office of Universal Access and Digital Compliance at 305-348-1576 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to UADC at least seven (7) business days prior to the event or at the earliest possible opportunity.