Assistant Director Access Services (Library Operations)

Florida International University; Miami (FL); On-site; USD 63,000 - 77,000; Full time

Job summary

Florida International University in Miami seeks an experienced Access Services Manager to oversee Circulation, Interlibrary Loan, Course Reserves, and related services. You will guide user-focused library services and ensure efficient operation and responsive support across departments.

The role requires a Bachelor's or Master’s in business/education or related field with several years of supervisory experience, and offers a dynamic environment in FIU’s library system, with opportunities to

Qualifications

• Bachelor's degree in business, education or related field and four (4) years of related work experience or Master's degree in business, education or related field and two (2) years of related work experience.

Responsibilities

• Administers all aspects of Access Services: Circulation, Interlibrary Loan/Document Delivery Services, Course Reserves, Stacks Management, and Guest Services Desk.
• Oversees Access Services operations, including hiring, training, supervision, and evaluation of department staff and a significant number of student assistants.
• Coordinates cross-functional activities among the individual units within Access Services.
• Fosters a work environment that supports staff development, and ensures quality, efficiency, and responsiveness of user service surrounding circulation, course reserves, study space, visitor access, and resource sharing.
• Responsible for the integrity of the patron database, maintaining circulation parameters of the online system, and providing support/troubleshooting for the circulation module of the library services platform in coordination with the Alma Administrators and Alma Fulfillment Group.
• Manages departmental budget and oversees billing and collection of fines for library materials.
• Maintains, analyzes, and reports statistics on space utilization, usage of library materials, and Access Desk transactions.
• Develops and enhances new/existing user services in areas such as course reserves, document delivery, and electronic reserves.
• Monitors collection capacity in library facilities and works with Associate Deans to identify appropriate strategies for collection transfer, storage, and/or de-selection.
• Maintains a helpful and supportive customer service behavior with all library customers internal and external.
• Networks, collaborates and actively participates in local, regional, national, or international organizations regarding issues in access services, resource sharing and document delivery.

Skills

Leadership

Staff supervision

Customer service

Education

Bachelor's degree in business, education or related field

Master's degree in business, education or related field

Tools

Alma library system

Job description

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

Provides leadership, management, and coordination for all aspects of the Access Services Department, consisting of Course Reserves, Interlibrary Loan/Document and Delivery Services, Circulation Services, Stacks Management, and Guest Services. Creates and implements a vision for library-wide Access Services in consultation with the subject-specialty librarians, developing, evaluating, and implementing innovative, user-focused services for delivering academic information resources to the University community and fostering an environment of responsive and welcoming customer service.

• Administers all aspects of Access Services: Circulation, Interlibrary Loan/Document Delivery Services, Course Reserves, Stacks Management, and Guest Services Desk.
• Oversees Access Services operations, including hiring, training, supervision, and evaluation of department staff and a significant number of student assistants.
• Coordinates cross-functional activities among the individual units within Access Services.
• Fosters a work environment that supports staff development, and ensures quality, efficiency, and responsiveness of user service surrounding circulation, course reserves, study space, visitor access, and resource sharing.
• Responsible for the integrity of the patron database, maintaining circulation parameters of the online system, and providing support/troubleshooting for the circulation module of the library services platform in coordination with the Alma Administrators and Alma Fulfillment Group.
• Manages departmental budget and oversees billing and collection of fines for library materials.
• Maintains, analyzes, and reports statistics on space utilization, usage of library materials, and Access Desk transactions.
• Develops and enhances new/existing user services in areas such as course reserves, document delivery, and electronic reserves.
• Monitors collection capacity in library facilities and works with Associate Deans to identify appropriate strategies for collection transfer, storage, and/or de-selection.
• Maintains a helpful and supportive customer service behavior with all library customers internal and external.
• Networks, collaborates and actively participates in local, regional, national, or international organizations regarding issues in access services, resource sharing and document delivery.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.

Minimum Qualifications

Bachelor's degree in business, education or related field and four (4) years of related work experience or Master's degree in business, education or related field and two (2) years of related work experience.

Job Category

• Administrative

Advertised Salary

$70,000.00

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM

Pre-Employment Requirements

• Fingerprinting Check
• Expanded Background Check

Other Information

• Ability to work evenings and weekends.
• Ability to work flexible hours as needed.
• May be required to work on University holidays.
• Ability to Travel to FIU Locations and/or FIU Campuses.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/. To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis. For inquiries regarding nondiscrimination, contact FIU's Office of Title IX and EEO Compliance (TITLEIX) at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact the Office of Universal Access and Digital Compliance at 305-348-1576 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to UADC at least seven (7) business days prior to the event or at the earliest possible opportunity.