Office Associate - Student Health Center

Florida International University; Miami (FL); Sur place; USD 35 000 - 38 000; Plein temps

Résumé du poste

Florida International University in Miami seeks a Front Desk staff member for Student Health & Wellness to provide professional customer service and support day-to-day operations. You will greet visitors, assist with registration, schedule appointments, and help maintain records and information.

Responsibilities include handling phone and electronic inquiries, processing basic payments and insurance verification, and ensuring confidentiality in line with FERPA and HIPAA policies.

Qualifications

• Professional customer service experience.
• Front desk operations experience.
• Familiarity with registrations/appointments processes.

Responsabilités

• Greets and assists students, patients, clients, visitors, and callers; provides information and directs to appropriate services.
• Supports registration and appointment scheduling, verifies demographics, and tracks no-shows.
• Handles routine front desk tasks and maintains records per procedures.
• Maintains confidentiality and follows FERPA/HIPAA and university policies.

Connaissances

Customer service

Front desk

Data entry

Record keeping

Formation

High school diploma or GED

Description du poste

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

The Front Desk staff member serves as a primary point of contact for students, patients, clients, visitors, and callers and supports the day-to-day administrative and operational functions of Student Health & Wellness. The position provides professional customer service, facilitates access to services, maintains accurate records and information, and supports front desk operations across assigned SHW departments. Responsibilities may vary based on the service model and operational needs of the assigned unit.

• Greets and assists students, patients, clients, visitors, and callers in person, by phone, electronically, or virtually. Responds to inquiries, provides accurate information regarding available services and resources, directs individuals appropriately, and maintains a professional, welcoming, and organized front desk environment.
• Supports registration and appointment functions using approved departmental systems. Schedules, reschedules, confirms, and cancels appointments or services; maintains accurate demographic and contact information; verifies eligibility when applicable; tracks no-shows; and assists with follow-up coordination and reminders.
• Performs specialized front desk and administrative responsibilities based on the operational and service requirements of the assigned SHW department. Department-specific responsibilities may include, but are not limited to, the following: Verifies insurance eligibility, coverage, and benefits and assists with precertification's, authorizations, and supporting documentation. Communicates insurance or authorization information to appropriate clinical or administrative staff. Supports patient registration, billing, payment, and other clinical front desk processes as assigned.
• Facilitates check-in and check-out processes, assists students with required forms and documentation, and supports the use and tracking of departmental technology, equipment, and other resources necessary for service delivery.
• Monitors and responds to general office email and other communications; performs routine data entry; maintains records; organizes activity and demographic information; and assists with recurring reports, correspondence, forms, and other administrative documentation following established procedures.
• Monitors supplies and inventory, receives and organizes shipments, maintains supply and reception areas, and distributes approved departmental, health, wellness, educational, or other resources to students as appropriate. Provides basic information regarding available resources and services within the scope of training.
• Supports routine financial and administrative processes, which may include collecting and posting payments, assisting with reconciliation and end-of-day procedures, and tracking departmental expenditure requests, purchases, or other administrative transactions in accordance with University procedures.
• Maintains the confidentiality, privacy, and security of student and patient information and follows applicable University, departmental, FERPA, HIPAA, payment processing, and other regulatory requirements. Demonstrates professionalism, sound judgment, and a high standard of customer service in all interactions.
• Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

High school diploma or GED and two (2) years of office or related experience; OR an equivalent combination of relevant education and/or experience.

Job Category

• Staff

Advertised Salary

$35,000 - $38,000

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM

Pre-Employment Requirements

• Expanded Background Check

Other Information

• Ability to work flexible hours as needed.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Afficiative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis. For inquiries regarding nondiscrimination, contact FIU's Office of Title IX and EEO Compliance (TITLEIX) at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact the Office of Universal Access and Digital Compliance at 305-348-1576 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to UADC at least seven (7) business days prior to the event or at the earliest possible opportunity.