Visitor Experience & Operations Manager

Nichols College; Dudley (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

The Visitor Services Manager leads the daily operations of the Discover Albany Visitor Center, ensuring hospitality for every guest. The role supervises frontline team members, manages scheduling, merchandising, and financial transactions, and fosters collaboration with the Albany County community to design engaging visitor experiences.

Responsibilities include collecting visitor data, entering records into the CRM system, and sharing feedback to improve both visitor and resident experiences,

Responsibilities

• Lead the daily operations of the Discover Albany Visitor Center and ensure hospitality to every guest.
• Supervise frontline team members, manage scheduling, merchandising, and financial transactions.
• Collaborate with the Albany County community to design engaging visitor experiences.
• Collect visitor data and enter records into the CRM system.
• Share feedback to improve both visitor and resident experiences.

Job description

The Visitor Services Manager leads the daily operations of the Discover Albany Visitor Center, ensuring hospitality for every guest. The role supervises frontline team members, manages scheduling, merchandising, and financial transactions, and fosters collaboration with the Albany County community to design engaging visitor experiences.

Responsibilities include collecting visitor data, entering records into the CRM system, and sharing feedback to improve both visitor and resident experiences,