Visitor Experience Leader - Guest Services & Sales

Jobtailor; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor is seeking a Visitor Services Manager in New York to lead a 25–30-person team and ensure outstanding guest experiences across ticketing, memberships, and events. You will supervise cash handling, drive sales targets, and coordinate department operations to align with the museum’s mission and budget.

Responsibilities include staff training, scheduling, performance evaluations, and collaboration with multiple teams to enhance visitor satisfaction and streamline processes.

Qualifications

• Bachelor-level education or equivalent experience in visitor services, hospitality, or business.
• Proven ability to manage staff and operations in a fast-paced setting.
• Experience with cash handling, data analysis, and ticketing software systems.
• Proficiency with Outbound preferred.
• Strong leadership, sales, organizational, interpersonal, and communication skills.

Responsibilities

• Lead and supervise a team of 25–30 Visitor Services Associates.
• Supervise ticketing processes, reconciliations, and cash-handling protocols.
• Train staff, conduct monthly training sessions and performance evaluations, and support professional development.
• Oversee daily visitor experience operations and recommend mission- and budget-aligned improvements.
• Manage ticketing operations, end-of-day processes, and daily safe reconciliation.
• Develop weekly schedules and coordinate coverage for after-hours events.
• Coordinate General Visitor, Group, Birthday Party, Café seating, and ancillary attraction operations.

Skills

Staff Leadership

Cash Handling

Ticketing Systems

Customer Service

Budget Management

Education

B.A. in Business, Hospitality, or related field

Tools

Outbound Software

Ticketing Systems

Job description

Jobtailor is seeking a Visitor Services Manager in New York to lead a 25–30-person team and ensure outstanding guest experiences across ticketing, memberships, and events. You will supervise cash handling, drive sales targets, and coordinate department operations to align with the museum’s mission and budget.

Responsibilities include staff training, scheduling, performance evaluations, and collaboration with multiple teams to enhance visitor satisfaction and streamline processes.