Visitor Experience Lead — STEM Museum

NYSCI; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision insurance options

Flexible spending accounts

Pension plan and 401k

Free life insurance coverage

Paid vacation and sick leave

13 paid holidays off

Flexible work schedules

Employee Assistance Program

Free onsite parking

Job summary

A leading science center in New York is seeking a Visitor Experience Manager to enhance visitor satisfaction and oversee a team. The ideal candidate will have a background in customer service or hospitality and must possess strong leadership and organizational skills. This role involves coordinating operations and ensuring a high-quality visitor experience. Join us in fostering a welcoming environment and empowering staff while contributing to an innovative educational mission.

Qualifications

• 3-5 years of visitor services experience in a cultural institution.
• Experience with data tracking and analysis.
• Ability to manage staff effectively.

Responsibilities

• Ensure high visitor satisfaction and service quality.
• Supervise and train Visitor Experience Associates.
• Coordinate operations across departments to enhance visitor experience.

Skills

Customer service

Leadership

Organizational skills

Data analysis

Interpersonal skills

Education

BA in Business, Hospitality, or related field

Tools

Outbound ticketing software

Job description

A leading science center in New York is seeking a Visitor Experience Manager to enhance visitor satisfaction and oversee a team. The ideal candidate will have a background in customer service or hospitality and must possess strong leadership and organizational skills. This role involves coordinating operations and ensuring a high-quality visitor experience. Join us in fostering a welcoming environment and empowering staff while contributing to an innovative educational mission.