Head of Visitor Experience & Operations

The Philadelphia Museum of Art; Philadelphia (Philadelphia County); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Free general admission

Discounted guest tickets

Staff tours

Museum restaurant discounts

Comprehensive benefits

Job summary

The Philadelphia Museum of Art is seeking a Manager of Visitor Operations to lead the Visitor Experience team and ensure a welcoming, safe, and efficient visitor journey across museum spaces.

Responsibilities include coordinating daily operations, managing staffing for events, and resolving issues with professionalism, while collaborating with museum leadership to maintain exemplary guest service standards.

Qualifications

• Outstanding customer service skills; at least three years of customer service experience.
• At least two years of experience supervising or managing employees.
• Experience coordinating staff schedules, deployment, or front-of-house operations in a high-volume public-facing environment preferred.
• Fluency in English; other language skills are a plus.

Responsibilities

• Lead the Visitor Experience team by demonstrating extraordinary customer service skills and remaining a welcoming presence for visitors and staff.
• Oversee daily operations, staffing, and front-of-house functions throughout the museum.
• Monitor visitor flow and operational conditions; redeploy staff as necessary to ensure a smooth experience.
• Troubleshoot software, ticketing, equipment, and operational issues affecting visitor experience.

Skills

Customer service

Leadership

Staff scheduling

Problem solving

Education

B.A., B.S. preferred

Tools

Microsoft Outlook

Excel

Word

Teams

SharePoint

Job description

The Philadelphia Museum of Art is seeking a Manager of Visitor Operations to lead the Visitor Experience team and ensure a welcoming, safe, and efficient visitor journey across museum spaces.

Responsibilities include coordinating daily operations, managing staffing for events, and resolving issues with professionalism, while collaborating with museum leadership to maintain exemplary guest service standards.