Visitor Experience & Community Relations Leader

Museum Village Of Old Smith's Clove; Town of Monroe (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Museum Village is seeking a Visitor Experience & Communications Manager to lead visitor experiences, outreach, and community relations in the Hudson Valley. You will oversee memberships, retail operations, and site rentals while guiding communications with visitors, vendors, and donors.

The role requires strong customer service, POS/database skills, and the ability to work independently. On-site position with evening/weekend availability and social media responsibilities are expected.

Qualifications

• Experience in delivering high-quality customer service.
• Strong POS and database management skills are required.
• Cash handling experience is required.
• Ability to work independently and manage multiple tasks.
• Comfort speaking with diverse groups and communities.
• Ability to enforce museum policies and procedures with visitors.
• Leadership experience in operations is desirable.

Responsibilities

• Manage memberships and donor outreach.
• Develop and implement operational changes based on current programs, memberships, tours, and events.
• Lead initial communications with visitors, vendors, volunteers, donors, and the community.
• Oversee incoming communications and respond appropriately.
• Direct retail operations and sales processes.
• Manage the museum’s social media presence.
• Market and boost event bookings and site rentals.
• Assist with facility maintenance and report issues.
• Perform other duties as needed.
• Create processes and procedures for effective site management.
• Handle procurement and stocking of site supplies.

Skills

Customer service

POS & database management

Cash handling

Independent work

Diverse communication

Policy enforcement

Operations leadership

Job description

Museum Village is seeking a Visitor Experience & Communications Manager to lead visitor experiences, outreach, and community relations in the Hudson Valley. You will oversee memberships, retail operations, and site rentals while guiding communications with visitors, vendors, and donors.

The role requires strong customer service, POS/database skills, and the ability to work independently. On-site position with evening/weekend availability and social media responsibilities are expected.