Visitor Experience Ambassador

Visitors Center Inc; Columbus (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Visitors Center Inc in Columbus, Indiana, is seeking a Visitor Experience Ambassador to provide outstanding customer service and assist visitors at the center. The role involves greeting guests, sharing local information, and supporting retail operations. Applicants should possess strong communication skills and a passion for promoting Columbus' attractions. This position offers a dynamic environment where you can help enrich visitors' experiences and engage with the community.

Qualifications

• Ability to greet and assist diverse visitors with enthusiasm.
• Experience in retail and customer service environments is preferred.
• Familiarity with local attractions and events is beneficial.

Responsibilities

• Greet and assist visitors, providing information about attractions.
• Operate point-of-sale system and assist with retail operations.
• Coordinate tours and provide check-in instructions.

Skills

Customer service

Communication skills

Knowledge of local attractions

Sales abilities

Job description

Benefits

• 401(k)
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About the Organization

The Columbus Area Visitors Center (CAVC), operating as Visit Columbus, promotes Columbus and Bartholomew County as a vibrant destination for visitors, meetings, and events. Through strategic marketing, partnerships, and visitor services, the organization drives visitation, economic impact, and community pride by showcasing the area’s renowned architecture, attractions, and experiences.

The Visitors Center serves as the primary welcome point for guests exploring Columbus’ world‑class architecture and design heritage.

Position Summary

The Visitor Experience Ambassador is the welcoming face of the Visitors Center, responsible for creating exceptional first impressions for guests. This role delivers outstanding customer service, provides visitor information, and supports daily operations to ensure every interaction reflects Visit Columbus’ brand and hospitality standards.

Ambassadors assist with visitor inquiries, retail operations, and tour coordination while helping guests discover all that Columbus and Bartholomew County have to offer.

Key Responsibilities

Visitor Services

• Greet and assist visitors in person, by phone, and digitally with professionalism and enthusiasm.
• Share information about local attractions, architecture, dining, events, and experiences.
• Provide directions, schedules, and recommendations tailored to visitor interests.
• Support conference center guests and direct them to meeting spaces.
• Maintain knowledge of internal systems, schedules, and communication tools.
• Identify group travel or sports tourism opportunities and share leads with staff.
• Coordinate welcome bags and track requests and deliveries.
• Monitor brochure inventory and report supply needs.

Retail & Gift Shop

• Assist guests with purchases and product recommendations.
• Operate the point‑of‑sale system and track sales accurately.
• Support inventory management and restocking needs.
• Maintain cash levels and assist with opening/closing procedures.
• Keep retail and public spaces clean, organized, and welcoming.
• Monitor facility conditions and report maintenance or supply needs.

Tour Support

• Assist with check‑in and coordination for tours and visitor experiences.
• Provide instructions and directions for tour departures.
• Support video orientations and basic technology setup.
• Operate the tour ticketing system (FareHarbor) as needed.
• Collaborate with staff, volunteers, and guides to ensure smooth tour operations.

Visitor Experience & Engagement

• Help share the story of Columbus’ architecture, culture, and community.
• Create a welcoming environment that encourages exploration.
• Promote local events and tourism initiatives.
• Represent Visit Columbus with professionalism and positivity at all times.