Visitor Center Team Lead — Guest Experience

Visit Alexandria; Alexandria (VA); On-site; USD 26,000 - 29,000; Full time

Job summary

Visit Alexandria is seeking a Floor Supervisor to lead the Alexandria Visitor Center’s daily front-of-house operations and coach frontline staff. You will oversee scheduling, merchandising, and POS processes, ensuring a welcoming environment that reflects Alexandria’s brand.

Working with the Visitor Services Manager, you will contribute to programming, activations, and reporting to enhance visitor experience and promote city offerings.

Qualifications

• 2-3 years of experience in customer service, retail, hospitality, or tourism.
• Desire to gain leadership and administrative skills.
• Strong background in delivering exceptional customer service.
• Proficiency in Microsoft Office and POS systems (Square preferred).
• Strong attention to detail and organizational skills.
• Outstanding interpersonal and communication skills.
• Bachelor’s degree preferred but not required.
• Flexible availability including evenings, weekends, and some holidays.

Responsibilities

• Oversee daily operations of the Visitor Center, ensuring it remains welcoming, inclusive, and informative.
• Manage staff scheduling for holidays, evenings, and weekends.
• Ensure accurate bank deposits and POS system accuracy.
• Handle escalated customer service concerns with professionalism and hospitality.
• Maintain merchandising, inventory, and backstock aligned with city events and promotions.
• Assist in preparing monthly schedules and reporting on visitor traffic and engagement.

Skills

Customer service

Leadership potential

Attention to detail

Organizational skills

Communication skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Square POS

Job description

Visit Alexandria is seeking a Floor Supervisor to lead the Alexandria Visitor Center’s daily front-of-house operations and coach frontline staff. You will oversee scheduling, merchandising, and POS processes, ensuring a welcoming environment that reflects Alexandria’s brand.

Working with the Visitor Services Manager, you will contribute to programming, activations, and reporting to enhance visitor experience and promote city offerings.