Vision Clinic Patient Scheduling Coordinator

LensCrafters; Boca Raton (FL); Sur place; USD 28 000 - 34 000; Plein temps

Résumé du poste

LensCrafters in Boca Raton is seeking an organized front-desk administrator to support the clinical team and patients. You will greet visitors, schedule appointments, process payments, and maintain HIPAA-compliant records to ensure a smooth patient experience.

The role requires strong communication, reliable time management, and a customer-service mindset. Experience in retail or healthcare settings is a plus, with weekend/evening shifts as needed to support store operations.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsabilités

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third‑party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

Connaissances

Strong communicator

Customer service

Organization skills

Problem solving

Formation

High School diploma

Outils

POS systems

Patient records software

Description du poste

LensCrafters in Boca Raton is seeking an organized front-desk administrator to support the clinical team and patients. You will greet visitors, schedule appointments, process payments, and maintain HIPAA-compliant records to ensure a smooth patient experience.

The role requires strong communication, reliable time management, and a customer-service mindset. Experience in retail or healthcare settings is a plus, with weekend/evening shifts as needed to support store operations.