Vision Clinic: Patient Care Coordinator (Part-Time)

EssilorLuxottica; Aurora (CO); On-site; USD 26,000 - 33,000; Part time

Job summary

LensCrafters is seeking a part-time front desk/administrative assistant to support daily operations in our eye care practice. You will greet patients, answer calls, manage appointments, and coordinate visit flow to ensure a smooth patient experience.

This role emphasizes strong customer service, clear communication, and organization while maintaining HIPAA compliance and accurate billing procedures. Weekend/evening shifts may be required at certain locations.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/ external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma or equivalent

Tools

Point-of-sale (POS)

Patient record systems

Job description

LensCrafters is seeking a part-time front desk/administrative assistant to support daily operations in our eye care practice. You will greet patients, answer calls, manage appointments, and coordinate visit flow to ensure a smooth patient experience.

This role emphasizes strong customer service, clear communication, and organization while maintaining HIPAA compliance and accurate billing procedures. Weekend/evening shifts may be required at certain locations.