Patient Care & Scheduling Specialist

EssilorLuxottica; Kansas; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Benefits

Bonus plan

Health care

Employee discounts

Job summary

EssilorLuxottica's Triangle Visions Optometry location is seeking a full-time front desk receptionist to coordinate daily administration for doctors, visitors, and patients. You will be the first point of contact, ensuring a seamless patient experience and linking clinical and administrative functions.

The role requires strong customer service skills, effective communication, and meticulous organization. You will support scheduling, billing, and insurance eligibility while upholding HIPAA and

Qualifications

• High School diploma or equivalent.
• Minimum of one year strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greet patients without delay.
• Answer the telephone promptly in a friendly and courteous manner.
• Schedule appointments in person or by phone to optimize patient flow.
• Notify doctor/provider of patient arrival and any delays to keep appointments on track.
• Make reminder calls for appointment confirmations and order pickups.
• Record and update financial information, collect patient charges, and process third-party claims.
• Maintain office inventory and equipment; work with the Practice Manager to order supplies.
• Protect patient confidentiality in line with HIPAA requirements.
• Determine medical and vision insurance eligibility based on current coverage.
• Ensure all office systems are maintained and functioning.
• Maintain a safe working environment for staff and patients.
• Follow policies, report changes, and support team goals.
• Work weekends and evenings as required by location.
• Adhere to attendance, timekeeping, and company policies.

Skills

Customer service

Strong communicator

Organizational skills

Problem solving

Timeliness/attendance

Education

High School diploma or equivalent

Tools

POS systems

Patient record systems

Job description

EssilorLuxottica's Triangle Visions Optometry location is seeking a full-time front desk receptionist to coordinate daily administration for doctors, visitors, and patients. You will be the first point of contact, ensuring a seamless patient experience and linking clinical and administrative functions.

The role requires strong customer service skills, effective communication, and meticulous organization. You will support scheduling, billing, and insurance eligibility while upholding HIPAA and