Eyewear Team Lead: Customer Experience & Lab Ops

Luxottica

Waldorf (MD)

On-site

USD 40,000 - 60,000

Full time

45 hours ago

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Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Waldorf, MD seeks a Team Lead to deliver exceptional customer service, supervise retail and lab processes, and drive store success.

You will guide sales associates, assist customers, and ensure optical standards are met, with responsibilities spanning customer service, eyewear fitting, and training. Strong communication and leadership are essential, with competitive benefits offered.

Qualifications

HS diploma/GED.
Strong optical & retail experience.
Knowledge of current optical theory & merchandise.
Strong inter-personal skills.
Strong basic math skills.
Sales skills.
Problem solving ability.
Familiarity with cash register, computers & calculators.
Leadership & training experience.
Edging & mounting experience.
Basic optics knowledge & optical measurement experience.

Responsibilities

Ensure the LensCrafters team provides unsurpassed Customer Service.
Assist customers with selections, provide recommendations, assist sales associates.
Serve as a responsible alternate store key holder.
In Lab, perform edging and mounting, ensure optical standards.
Collaborate with staff to strengthen knowledge and store processes.
Maintain safe working environment and proper handling of tools.