Optical Team Lead: Customer Service & Lab Ops

EssilorLuxottica; Asheville (NC); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid time off

Job summary

LensCrafters is seeking a Team Lead to deliver exceptional customer service and drive store success. You will manage optical and lab processes, mentor staff, and maintain product knowledge to assist customers and ensure quality eyewear.

The role requires HS diploma, strong optical/retail experience, leadership, and excellent communication skills. You will support sales, operations, and safety in a fast‑paced environment.

Qualifications

• HS diploma or GED required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Deliver exceptional customer service.
• Assist customers with selections and make recommendations.
• Serve as a key holder when needed.
• Ensure lab/optical processes meet standards.
• Maintain safety and equipment in lab (if applicable).
• Strengthen team knowledge and certifications.

Skills

Customer service

Sales skills

Communication

Leadership

Interpersonal skills

Math skills

Problem solving

Cash register knowledge

Training experience

Edging & mounting experience

Education

HS diploma/GED

Job description

LensCrafters is seeking a Team Lead to deliver exceptional customer service and drive store success. You will manage optical and lab processes, mentor staff, and maintain product knowledge to assist customers and ensure quality eyewear.

The role requires HS diploma, strong optical/retail experience, leadership, and excellent communication skills. You will support sales, operations, and safety in a fast‑paced environment.