Optical Team Lead - Customer Experience & Lab Ops

Luxottica; Pineville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Team Lead to deliver exceptional customer service and manage key optical and lab processes in a retail setting. You will support sales staff and act as a store key holder, ensuring smooth operations.

The role requires leadership experience, strong interpersonal skills and knowledge of optical theory, with opportunities to mentor staff and uphold optical standards across lab operations.

Qualifications

• HS diploma/GED.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure LensCrafters team provides unsurpassed customer service.
• Assist customers with selections and recommendations; support sales associates.
• Serve as an alternate store key holder.
• In Lab, custom fit glasses and place prescriptions in lenses; ensure optical standards.
• Strengthen team knowledge and certification related to lens and lab tech.

Skills

Interpersonal skills

Leadership experience

Sales skills

Problem solving

Math skills

Education

HS diploma/GED

Tools

Cash register

Computers

Calculators

Job description

LensCrafters is seeking a Team Lead to deliver exceptional customer service and manage key optical and lab processes in a retail setting. You will support sales staff and act as a store key holder, ensuring smooth operations.

The role requires leadership experience, strong interpersonal skills and knowledge of optical theory, with opportunities to mentor staff and uphold optical standards across lab operations.