Optical Team Lead: Customer Service & Lab Ops

EssilorLuxottica; North Bethesda (MD); On-site; USD 28,000 - 47,000; Full time

Job summary

LensCrafters is seeking a Team Lead to deliver exceptional customer service and support store success through optical and lab workflows. You will lead sales conversations, assist customers, and step in as a key holder when needed.

The role blends retail leadership with lab responsibilities including basic edging, mounting, and ensuring product quality. Strong communication and leadership are required.

Qualifications

• HS diploma/GED required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator and listener.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Deliver exceptional customer service and ensure customers are delighted.
• Assist customers with selections and provide recommendations.
• Serve as an alternate store key holder.
• In lab, custom fit glasses and place prescriptions in lenses.
• Maintain safety and equipment in the lab; oversee basic lab tools.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Sales skills

Leadership experience

Training experience

Basic math

Education

HS diploma/GED

Job description

LensCrafters is seeking a Team Lead to deliver exceptional customer service and support store success through optical and lab workflows. You will lead sales conversations, assist customers, and step in as a key holder when needed.

The role blends retail leadership with lab responsibilities including basic edging, mounting, and ensuring product quality. Strong communication and leadership are required.