Vision Care Team Lead | Customer Excellence & Lab Ops

EssilorLuxottica; Wesley Chapel (FL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Full-Time Team Lead in Wesley Chapel, FL to deliver exceptional customer service and drive store success by managing key optical and lab processes. You will lead a team, train colleagues, assist customers with selections, and ensure eyewear quality.

The role requires strong communication, leadership, and math skills, plus experience with edging/mounting and basic optics knowledge. A positive, customer-focused mindset is essential.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive, solution driven, accurate execution and product knowledge.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• Custom fits glasses and precisely place prescription in lenses.
• Works with associates to strengthen knowledge, skill, and certification for lens and lab processes.
• Ensures finished eyewear meets optical standards and customer requirements.
• Creates a safe working environment for all, demonstrates safe work practices.
• Responsible for basic operation, cleaning and ongoing maintenance of lab tools and systems.

Skills

Customer service

Communication

Leadership

Sales skills

Problem solving

Cash handling

Interpersonal skills

Math skills

Training experience

Eyewear knowledge

Education

HS diploma/GED

Tools

Edging equipment

ABO Certification

AccuFit Certification

Lab instruments experience

Job description

LensCrafters is seeking a Full-Time Team Lead in Wesley Chapel, FL to deliver exceptional customer service and drive store success by managing key optical and lab processes. You will lead a team, train colleagues, assist customers with selections, and ensure eyewear quality.

The role requires strong communication, leadership, and math skills, plus experience with edging/mounting and basic optics knowledge. A positive, customer-focused mindset is essential.