Team Lead, Optical Retail & Lab Services

LensCrafters; Wesley Chapel (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid time off

Employee discounts

Bonus/commission program

Job summary

LensCrafters in Wesley Chapel, FL, is seeking a Team Lead to drive exceptional customer service and oversee key optical and lab processes, contributing to store success.

The role requires strong communication, leadership, and retail experience, with responsibilities spanning customer assistance, product knowledge, and store operations. Occasional lab duties may apply, including edging and mounting, while safety and teamwork are emphasized.

Qualifications

• HS diploma/GED required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• In Lab, perform edging & mounting; ensure optical standards and customer requirements; maintain lab tools & systems.
• Create a safe working environment and uphold safety practices.

Skills

Strong communication

Interpersonal skills

Retail experience

Sales skills

Problem solving

Leadership & training

Basic math

Cash handling

Customer service

Team collaboration

Edging & mounting knowledge

Education

HS diploma/GED

Job description

LensCrafters in Wesley Chapel, FL, is seeking a Team Lead to drive exceptional customer service and oversee key optical and lab processes, contributing to store success.

The role requires strong communication, leadership, and retail experience, with responsibilities spanning customer assistance, product knowledge, and store operations. Occasional lab duties may apply, including edging and mounting, while safety and teamwork are emphasized.