Vision Care Store Manager: Lead & Elevate CX

Luxottica; Dedham (MA); On-site; USD 77,000 - 133,000; Full time

Job summary

LensCrafters is part of EssilorLuxottica, a global leader in eye care. The Store Manager will lead the LensCrafters team in Dedham, MA, delivering the customer experience and driving store KPIs in partnership with the Doctor of Optometry.

Required: 4+ years of management experience, strong communication, sales skills, and knowledge of optical products. We offer competitive pay and benefits; apply via our careers portal. This is an on-site role with opportunities for professional growth.

Qualifications

• 4+ years of management/supervisory experience.
• Knowledge of store operations, processes and business implications.
• Strong mathematical and cash handling abilities.
• Familiar with cash register, computers and calculators.
• Ability to manage time under deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide training and coaching to the team using company programs.
• Analyze reports to improve store KPIs and execute action plans.
• Attract and hire engaged team members for right roles.
• Collaborate with the Doctor of Optometry to elevate customer experience.

Skills

Management experience

Strong communicator

Sales skills

Team leadership

Customer service

Optical product knowledge

Cash handling

Microsoft Office

Education

High School diploma or equivalent

College degree preferred

Tools

LC Dashboard

Job description

LensCrafters is part of EssilorLuxottica, a global leader in eye care. The Store Manager will lead the LensCrafters team in Dedham, MA, delivering the customer experience and driving store KPIs in partnership with the Doctor of Optometry.

Required: 4+ years of management experience, strong communication, sales skills, and knowledge of optical products. We offer competitive pay and benefits; apply via our careers portal. This is an on-site role with opportunities for professional growth.