Vision Care Store Manager | KPI-Driven Leader

LensCrafters; Boulder (CO); On-site; USD 66,000 - 114,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Boulder, CO seeks a Store Manager to lead our team and deliver flawless customer experiences while achieving KPI targets. You’ll drive performance by incorporating the Brand Story, coaching staff, and partnering with the Doctor of Optometry to elevate service. Strong leadership, sales acumen, and operations know-how are essential for success.

Join a global Eyewear leader with comprehensive benefits, career growth, and a commitment to care.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attracts and hirers highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Management experience

Communication

Sales skills

Time management

Cash handling

Education

College degree or equivalent

Job description

LensCrafters in Boulder, CO seeks a Store Manager to lead our team and deliver flawless customer experiences while achieving KPI targets. You’ll drive performance by incorporating the Brand Story, coaching staff, and partnering with the Doctor of Optometry to elevate service. Strong leadership, sales acumen, and operations know-how are essential for success.

Join a global Eyewear leader with comprehensive benefits, career growth, and a commitment to care.