Vision Care Scheduler & Patient Experience Specialist

Comprehensive Eyecare Partners; Henderson (NV); On-site; USD 34,000 - 42,000; Full time

Job summary

Comprehensive EyeCare Partners is seeking a friendly Customer Service Representative to efficiently confirm, cancel, and reschedule medical appointments while delivering exceptional service in a fast-paced call center.

Responsibilities include handling calls professionally, verifying patient information, guiding patients on appointment prep and locations, documenting in EMR, HIPAA compliance, and collaborating with team to resolve scheduling issues.

Qualifications

• One year of Customer Service experience in call center, retail, or medical office.
• Strong written and verbal communication with a customer-focused mindset.
• Attention to detail and accuracy in documenting interactions.
• Commitment to HIPAA and patient confidentiality.
• Proficient typing at 35 WPM and basic computer skills (email, scheduling).

Responsibilities

• Answer incoming calls from patients and providers in a professional, courteous manner.
• Reschedule and cancel medical appointments accurately using scheduling software.
• Verify patient demographics for accuracy and completeness.
• Provide appointment prep info, location details, and special instructions.
• Document interactions and appointment details in the EMR system.
• Follow up to confirm appointments and remind patients of visits.
• Collaborate with call center teammates to resolve scheduling issues.
• Adhere to HIPAA regulations and maintain patient confidentiality.
• Assist with additional administrative tasks as assigned.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Typing speed 35 WPM

Patient-centered approach

MS Outlook

Internet proficiency

Education

High school diploma or GED

Tools

MS Outlook

Internet

Intranet resources

Job description

Comprehensive EyeCare Partners is seeking a friendly Customer Service Representative to efficiently confirm, cancel, and reschedule medical appointments while delivering exceptional service in a fast-paced call center.

Responsibilities include handling calls professionally, verifying patient information, guiding patients on appointment prep and locations, documenting in EMR, HIPAA compliance, and collaborating with team to resolve scheduling issues.