Patient Experience Specialist — Front Desk & Scheduling

American Vision Partners; Peoria (AZ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Eye Care Discounts

Child Care Assistance

Pet Insurance

Continuing Education Funds

401(k)

Paid Holidays

PTO

Sick Time

Growth Opportunities

Job summary

American Vision Partners seeks a Patient Service Specialist to be the first touch for patients and ensure an exceptional experience. You will gather essential information for visits and support coordination of appointments, pre/post-operative scheduling, and insurance verification.

The role emphasizes accuracy, communication, and a patient-first approach in a busy ophthalmology setting.

Qualifications

• High school diploma or GED required and relevant experience preferred.
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills.
• Medical front desk experience preferred; flexible schedule.

Responsibilities

• Greet patients and visitors warmly in person or by phone.
• Check patients in and out.
• Schedule clinic and surgical appointments including pre/post-operative visits.
• Review paperwork with patients; obtain consents for procedures.
• Verify insurance and collect payments; maintain patient records.

Skills

Customer service

Multi-tasking

Verbal communication

Written communication

Attention to detail

Education

High School Diploma or GED

Job description

American Vision Partners seeks a Patient Service Specialist to be the first touch for patients and ensure an exceptional experience. You will gather essential information for visits and support coordination of appointments, pre/post-operative scheduling, and insurance verification.

The role emphasizes accuracy, communication, and a patient-first approach in a busy ophthalmology setting.