Customer Service Representative

Comprehensive Eyecare Partners; Henderson (NV); On-site; USD 34,000 - 42,000; Full time

Job summary

Comprehensive EyeCare Partners is seeking a friendly Customer Service Representative to efficiently confirm, cancel, and reschedule medical appointments while delivering exceptional service in a fast-paced call center.

Responsibilities include handling calls professionally, verifying patient information, guiding patients on appointment prep and locations, documenting in EMR, HIPAA compliance, and collaborating with team to resolve scheduling issues.

Qualifications

• One year of Customer Service experience in call center, retail, or medical office.
• Strong written and verbal communication with a customer-focused mindset.
• Attention to detail and accuracy in documenting interactions.
• Commitment to HIPAA and patient confidentiality.
• Proficient typing at 35 WPM and basic computer skills (email, scheduling).

Responsibilities

• Answer incoming calls from patients and providers in a professional, courteous manner.
• Reschedule and cancel medical appointments accurately using scheduling software.
• Verify patient demographics for accuracy and completeness.
• Provide appointment prep info, location details, and special instructions.
• Document interactions and appointment details in the EMR system.
• Follow up to confirm appointments and remind patients of visits.
• Collaborate with call center teammates to resolve scheduling issues.
• Adhere to HIPAA regulations and maintain patient confidentiality.
• Assist with additional administrative tasks as assigned.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Typing speed 35 WPM

Patient-centered approach

MS Outlook

Internet proficiency

Education

High school diploma or GED

Tools

MS Outlook

Internet

Intranet resources

Job description

Comprehensive EyeCare Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our mission is to build nation’s preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, and optimizing the patient experience.Position SummaryAs a Customer Service Representative, you will be responsible for efficiently confirming, cancelling and rescheduling medical appointments for patients while providing exceptional customer service.Work Schedule: Monday to Friday, 8:30AM - 5:00PMRoles and ResponsibilitiesAnswer incoming calls from patients and healthcare providers professionally and courteously.Reschedule and cancel medical appointments accurately and efficiently using our scheduling software.Verify patient demographics information to ensure accuracy and completeness.Provide patients with necessary information regarding appointment preparation, location, and any special instructions.Document all patient interactions and appointment details accurately in the electronic medical records system.Follow up with patients to confirm appointments and remind them of upcoming visits as needed.Collaborate with other call center team members to address patient inquiries and resolve scheduling issues.Adhere to all HIPAA regulations and always maintain patient confidentiality.Assist in other administrative tasks and projects assigned by the supervisor.Experience RequirementsStrong written and verbal communication skills, with the capacity to engage effectively with individuals across all organizational tiers, including executive leadership.One year Customer Service experience in either call center, retail, or medical office.Attention to detailOutstanding customer service aptitude.Dedication to a patient-centered approach, delivering exceptional patient careProficiency in use of Internet, Intranet resources and MS OutlookProficient typing speed and accuracy (35 WPM)Education RequirementsHigh school diploma or GED preferredPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is primarily required to sit for extended periods, use hands for typing and operating computer equipment, and talk or hear while communicating with callers. The employee may occasionally be required to stand or walk within the call center environment. The employee must have the ability to maintain focus and concentrate on tasks amidst potential distractions. Specific vision abilities required by this job include close vision for reading and distance vision for viewing computer screens. The physical demands of this position typically involve minimal lifting or carrying of objects, not exceeding 10 pounds.BenefitsGenerous Paid Time OffMedical, dental and vision benefitsPaid HolidaysCompany paid life insurance401(K)On-going education available including certification reimbursementDiscount Programs Including Vision discounts on products and services