Vision Care Office Leader: Team Coach & KPI Driver

MyEyeDr; Charles Town (WV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision coverage

Life insurance

401(k) with company match

PTO and paid holidays

Job summary

MyEyeDr. is seeking an Assistant General Manager to lead a collaborative team and partner with doctors to deliver personalized eyecare experiences.

You will help guide office operations, develop staff, and oversee financial performance while maintaining high service standards for patients. The role requires 1–2 years in a management position (Retail/Hospitality preferred) and a strong focus on leadership, communication, and team growth within a fast-paced environment.

Qualifications

• Undergraduate degree or relevant management experience (Retail/Hospitality preferred).
• Experience driving business and sales operations in a fast-paced customer-facing environment.
• Effective communicator and a strong leader who embodies MyEyeDr values.
• Mentor to team members and patients; servant leadership style.
• Willing to learn about industry, products, and full scope optical office roles.

Responsibilities

• Build and foster a purpose driven team through recruitment and onboarding, as well as ongoing training and development
• Drive financial success of your office through managing behaviors that drive KPI performance
• Uphold service standards when working with patients to increase office loyalty, patient retention and setting an example
• Maintain HR policies and compliance to promote a productive and safe work environment to our team members and patients
• Collaborate with doctor(s), home office support, and associate members to provide seamless patient experience
• Lead performance and development in partnership with our General Manager for all team members
• Ensure our optical merchandise meets optical standards, patient requirements and requests

Skills

Leadership

Team development

Customer service

Communication

Mentorship

Collaboration

Education

Undergraduate degree or relevant experience

Job description

MyEyeDr. is seeking an Assistant General Manager to lead a collaborative team and partner with doctors to deliver personalized eyecare experiences.

You will help guide office operations, develop staff, and oversee financial performance while maintaining high service standards for patients. The role requires 1–2 years in a management position (Retail/Hospitality preferred) and a strong focus on leadership, communication, and team growth within a fast-paced environment.