Assistant GM, EyeCare Ops — Leadership & Growth

MyEyeDr; Beachwood (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical and dental coverage

Vision coverage

401(k) with company match

Paid holidays & PTO from day one

Job summary

MyEyeDr. is seeking an Assistant General Manager to lead an office team, drive patient-centric service, and partner with doctors and support teams to deliver exceptional eyecare. The role involves developing staff, managing performance, and upholding HR policies in a collaborative environment.

You will oversee daily operations, contribute to financial results, and mentor team members while ensuring a high standard of patient care and merchandise standards.

Qualifications

• Management experience in a fast-paced, customer-facing environment.
• Experience driving sales operations and business outcomes.
• Strong communicator with leadership presence and coaching skills.

Responsibilities

• Build and foster a purpose driven team through recruitment and onboarding, as well as ongoing training and development.
• Drive financial success of the office through managing behaviors that drive KPI performance.
• Uphold service standards when working with patients to increase office loyalty and retention.
• Maintain HR policies and compliance to promote a productive and safe work environment.
• Collaborate with doctors, home office support, and team members to provide seamless patient experiences.
• Lead performance and development in partnership with the General Manager for all team members.
• Ensure optical merchandise meets standards and patient requirements.

Skills

Team leadership

Recruitment & onboarding

Training & development

KPI driven

Effective communication

Servant leadership

Mentorship

Education

Undergraduate degree or relevant experience

Job description

MyEyeDr. is seeking an Assistant General Manager to lead an office team, drive patient-centric service, and partner with doctors and support teams to deliver exceptional eyecare. The role involves developing staff, managing performance, and upholding HR policies in a collaborative environment.

You will oversee daily operations, contribute to financial results, and mentor team members while ensuring a high standard of patient care and merchandise standards.