Vision Care OD Coordinator: Patient Experience Leader

Visionworks of America; Noblesville (IN); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Job summary

Visionworks of America is seeking an OD Coordinator in Noblesville, IN to be the face of our Exam Practice and ensure the best journey for every patient. You’ll assist with training and scheduling OD Techs, and guide patients from exam to sales with product recommendations.

Responsibilities include maintaining patient records, coordinating with the OD, and supporting store operations to meet patient needs. This role supports a friendly, human, and bold patient experience.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Executeday-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Phone experience

Education

HS diploma, GED

State Opticians License

Job description

Visionworks of America is seeking an OD Coordinator in Noblesville, IN to be the face of our Exam Practice and ensure the best journey for every patient. You’ll assist with training and scheduling OD Techs, and guide patients from exam to sales with product recommendations.

Responsibilities include maintaining patient records, coordinating with the OD, and supporting store operations to meet patient needs. This role supports a friendly, human, and bold patient experience.