Vision Care OD & Patient Experience Coordinator

Visionworks of America; Knoxville (TN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America seeks an OD Coordinator to be the face of our in-store exam practice, guiding patients through eye exams with a friendly, human touch. The coordinator assists with training and scheduling OD Techs and communicates essential information to staff to ensure high-quality patient experiences.

The role emphasizes maintaining records, coordinating between doctors and sales, and handling daily operations to support exam lanes and patient care in a full-time Knoxville setting.

Qualifications

• HS diploma, GED or equivalent related job experience.
• Licensed OD Techs will have/maintain a State Opticians License.
• Related customer or patient experience preferred, but not necessary.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Executeday-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Education

HS diploma or GED

State Optician License

Job description

Visionworks of America seeks an OD Coordinator to be the face of our in-store exam practice, guiding patients through eye exams with a friendly, human touch. The coordinator assists with training and scheduling OD Techs and communicates essential information to staff to ensure high-quality patient experiences.

The role emphasizes maintaining records, coordinating between doctors and sales, and handling daily operations to support exam lanes and patient care in a full-time Knoxville setting.