Eye Care Coordinator & Patient Experience Champion

VisionWorks; Lexington (KY); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking an OD Coordinator in Lexington, KY to be the welcoming face of our exam practice. You will assist with OD tech training and scheduling, understand eye health and preliminary testing, and guide patients through the Visionworks experience in a simple, human and bold way.

Responsibilities include maintaining patient records, coordinating between physicians and sales, and supporting the exam lane with daily operational tasks and scheduling. Competitive benefits apply.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist's daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Education

HS diploma

Job description

Visionworks is seeking an OD Coordinator in Lexington, KY to be the welcoming face of our exam practice. You will assist with OD tech training and scheduling, understand eye health and preliminary testing, and guide patients through the Visionworks experience in a simple, human and bold way.

Responsibilities include maintaining patient records, coordinating between physicians and sales, and supporting the exam lane with daily operational tasks and scheduling. Competitive benefits apply.