Vision Care Experience Lead

Colonial Group; Chattanooga, Northern (TN, KY); Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking an OD Coordinator to be the friendly face of our exam practice and guide patients through their eye care journey. You will support OD training, schedule OD Techs, and ensure a smooth transition from exam to sales while helping patients find products and services that meet their eye care needs.

As part of the role, you will manage patient records, assist with preliminary testing, and perform day-to-day store operations to maintain a high level of patient experience.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and educate on products/services.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare Technician work schedules to meet patient/Doctor demand.

Job description

Visionworks is seeking an OD Coordinator to be the friendly face of our exam practice and guide patients through their eye care journey. You will support OD training, schedule OD Techs, and ensure a smooth transition from exam to sales while helping patients find products and services that meet their eye care needs.

As part of the role, you will manage patient records, assist with preliminary testing, and perform day-to-day store operations to maintain a high level of patient experience.