Vision Care Patient Experience Coordinator

VisionWorks; Knoxville (TN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Vision coverage

Paid parental leave

Bereavement leave

401(k) savings plan

Paid time off

Milestone anniversary awards

Medical, dental for full timers

Job summary

Visionworks is seeking an OD Coordinator to be the face of our Exam Practice and ensure a smooth patient journey in our stores. You will support training and scheduling for OD Technicians, and guide patients through eye care and product/service recommendations with a simple, human, and bold approach.

The role involves maintaining patient records, coordinating handoffs from doctor to sales floor, and coordinating daily operations to meet patient needs and fund the exam lane.

Qualifications

• HS diploma or GED required or equivalent related job experience.
• Related customer or patient experience preferred, but not necessary.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist's daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Communication

Education

HS diploma or GED

Tools

OD testing equipment

Optics knowledge

Job description

Visionworks is seeking an OD Coordinator to be the face of our Exam Practice and ensure a smooth patient journey in our stores. You will support training and scheduling for OD Technicians, and guide patients through eye care and product/service recommendations with a simple, human, and bold approach.

The role involves maintaining patient records, coordinating handoffs from doctor to sales floor, and coordinating daily operations to meet patient needs and fund the exam lane.