Vision Care Front Desk & Patient Care Coordinator

Midwest Vision Partners; Flint Charter Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, life insurance

Disability insurance

Generous PTO

Company holidays

401(k) with company match

People, Passion, Purpose, Progress

Inspirational culture

Job summary

Midwest Vision Partners is seeking a Patient Care Coordinator to warmly greet patients, check in, verify demographics and insurance, and register patients in the billing system. You will also collect copays and coordinate with clinical staff to ensure smooth patient flow.

The role involves handling scheduling inquiries, maintaining accurate records, and performing general clerical tasks in a busy ophthalmology setting. Entry-level candidates are welcome to apply.

Qualifications

• High school diploma or GED.
• Strong verbal and written communication skills.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter, update, and verify patient demographics and insurance information while working with multiple medical computer programs.
• Complete the patient registration process by reviewing accounts and compliance-related documents for completeness and accuracy. Obtain and document any missing information required for registration.
• Prepare paperwork and documentation for patient visits.
• Verify patient benefits and eligibility as needed.
• Collect required copayments, deductibles, and coinsurance.
• Respond to questions regarding account status, payment arrangements, and billing concerns.
• Resolve billing or charge disputes or forward problem accounts to the appropriate individual for resolution.
• Monitor patient flow, adjust workflows as needed, and communicate pertinent information or changes to clinical staff.
• Act as a liaison between patients, guests, back‑office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts and medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate copayments, past‑due balances, and fees; ensuring forms are completed; and updating medical records as needed.
• Keep the front desk and waiting room clean, organized, and stocked with necessary supplies.
• Follow all organizational policies and procedures, including standard operating procedures and the employee handbook.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Data entry

Medical office

Education

High school diploma or GED

Job description

Midwest Vision Partners is seeking a Patient Care Coordinator to warmly greet patients, check in, verify demographics and insurance, and register patients in the billing system. You will also collect copays and coordinate with clinical staff to ensure smooth patient flow.

The role involves handling scheduling inquiries, maintaining accurate records, and performing general clerical tasks in a busy ophthalmology setting. Entry-level candidates are welcome to apply.