Patient Services Concierge - Front Desk

Midwest Vision Partners; Jackson (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

Paid time off

7 company paid holidays

401(k) retirement plan with company匹

Employee-focused culture

Job summary

Midwest Vision Partners is seeking a friendly Front Desk/Receptionist to greet patients and verify insurance, register patients, and help maintain smooth communication between patients and clinical staff.

You will handle scheduling inquiries, collect co-pays, and perform clerical tasks in a fast-paced ophthalmology setting, Monday–Friday 8am–5pm, with a strong focus on professionalism and patient service.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Experience handling high call volumes or telephone operator duties preferred.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Enter/update/verify insurance information and demographics using medical software.
• Complete patient registration and ensure completeness of necessary documents.
• Prepare paperwork for patient visits.
• Verify benefits and collect co-pays and balances; resolve account questions.
• Monitor patient flow and notify clinical staff of changes.
• Act as liaison between patients, guests, back office staff and providers.
• Reconcile daily cash reports and schedule/confirm appointments.
• Create, file, and maintain patient charts/records; perform clerical tasks.

Skills

Communication skills

Verbal communication

Written communication

Customer service

Front desk experience

Education

High school diploma or GED

Tools

Medical software

Job description

Midwest Vision Partners is seeking a friendly Front Desk/Receptionist to greet patients and verify insurance, register patients, and help maintain smooth communication between patients and clinical staff.

You will handle scheduling inquiries, collect co-pays, and perform clerical tasks in a fast-paced ophthalmology setting, Monday–Friday 8am–5pm, with a strong focus on professionalism and patient service.