Patient Services & Front Desk Specialist

Midwest Vision Partners; Fenton (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Robust health, dental, life, and short

Long-term disability insurance

Generous PTO

Seven company-paid holidays

401(k) with company match

Job summary

Midwest Vision Partners is seeking a Front Desk/Receptionist to create a welcoming patient experience from arrival to departure. You will check in patients, verify insurance details, collect payments, schedule appointments, and ensure accurate medical records are maintained.

Candidates should have a high school diploma or GED and strong communication skills. Entry-level applicants are welcome, with preferred experience in high-volume calls.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Preferred: telephone operator or high-volume call experience.
• Entry-level candidates are encouraged to apply.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter, update, and verify patient demographics and insurance information using multiple medical computer programs.
• Complete patient registration by reviewing accounts and documents for completeness and accuracy, obtaining missing information.
• Prepare paperwork and documentation for patient visits.
• Verify patient benefits and eligibility as needed.
• Collect copayments, deductibles, coinsurance, and other fees.
• Respond to questions about accounts, payment arrangements, and disputes.
• Monitor patient flow and communicate changes to clinical staff.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm appointments.
• Create, distribute, and file new patient charts and medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Ensure accurate patient checkout and updates to medical records.

Skills

Communication skills

Verbal communication

Written communication

Education

High School Diploma or GED

Job description

Midwest Vision Partners is seeking a Front Desk/Receptionist to create a welcoming patient experience from arrival to departure. You will check in patients, verify insurance details, collect payments, schedule appointments, and ensure accurate medical records are maintained.

Candidates should have a high school diploma or GED and strong communication skills. Entry-level applicants are welcome, with preferred experience in high-volume calls.