Vision Care Front Desk Coordinator

MyEyeDr; Ennis (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses and commission

Medical & dental coverage

401K with company match

PTO & paid holidays

Job summary

MyEyeDr in Ennis, TX is seeking a Patient Service Coordinator to deliver personalized front-desk experiences during check-in and check-out. Training is provided to learn the vision-care industry and deliver best-in-class service to patients.

You will support appointment confirmations, insurance education, multitask across calls and walk-ins, and collaborate with doctors and staff to ensure a smooth patient journey. Weekend/evening shifts may be required.

Qualifications

• Experience in front desk, reception, or customer-facing roles.
• Organized with ability to prioritize tasks under pressure.
• Flexible and collaborative mindset with ability to wear multiple hats.
• Strong oral and written communication skills.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to cross train to other office support roles such as Eyewear Consultants and Optometric Technicians.
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Insurance verification

Multitasking

Communication

Team player

Problem solving

Job description

MyEyeDr in Ennis, TX is seeking a Patient Service Coordinator to deliver personalized front-desk experiences during check-in and check-out. Training is provided to learn the vision-care industry and deliver best-in-class service to patients.

You will support appointment confirmations, insurance education, multitask across calls and walk-ins, and collaborate with doctors and staff to ensure a smooth patient journey. Weekend/evening shifts may be required.