Vision Care Experience Specialist

EssilorLuxottica; Cumming (GA); On-site; USD 28,000 - 42,000; Full time

Job summary

LensCrafters in the United States seeks an EyeCare Advisor to deliver the LensCrafters Experience, assist customers with eyewear choices, and support the doctor and retail teams. You will greet customers, discuss exams and services, and process transactions with accuracy.

Ideal candidates have strong communication, sales, and problem‑solving skills, plus familiarity with cash registers and basic math. This role emphasizes customer care and visual merchandising in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and sales skills.
• Good math skills and familiarity with cash registers.
• Excellent communication and listening abilities.

Responsibilities

• Greet customers promptly and provide eyewear guidance.
• Explain paperwork, tests, products and services clearly.
• Assist customers in frame/lens selections based on needs and budget.
• Process transactions accurately and handle payments securely.
• Maintain organized patient/customer records per policy.
• Keep store displays and merchandise in excellent condition.

Skills

Customer service

Communication

Active listening

Problem solving

Math basics

Sales skills

Knowledge of fashion trends

Cash register familiarity

Education

High school diploma

Tools

POS system

Job description

LensCrafters in the United States seeks an EyeCare Advisor to deliver the LensCrafters Experience, assist customers with eyewear choices, and support the doctor and retail teams. You will greet customers, discuss exams and services, and process transactions with accuracy.

Ideal candidates have strong communication, sales, and problem‑solving skills, plus familiarity with cash registers and basic math. This role emphasizes customer care and visual merchandising in a fast-paced setting.