Vision Care Experience Specialist

LensCrafters; Burbank (CA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Burbank, CA is seeking an EyeCare Advisor to enhance the LensCrafters Experience. You will help customers choose frames and lenses, explain tests and services, and ensure a smooth patient flow from check-in to checkout.

The role emphasizes strong customer service, product knowledge, and accuracy in handling prescriptions, scheduling, and payments. Training is provided, and you will join a team committed to high optical standards and compassionate care.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills.
• Knowledge of fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with POS systems.

Responsibilities

• Greet customers promptly to create a welcoming experience.
• Explain required paperwork and services.
• Assist in selecting frames and lenses.
• Process prescriptions with care and HIPAA compliance.
• Operate POS and handle payments securely.
• Maintain store appearance and promotions.
• Support Optometrist and retail teams as needed.

Skills

Customer service

Communication

Sales

Fashion knowledge

Math skills

Cash handling

Computer literacy

Organization

Education

High School diploma or equivalent

Tools

Cash register

Computers

Calculators

Job description

LensCrafters in Burbank, CA is seeking an EyeCare Advisor to enhance the LensCrafters Experience. You will help customers choose frames and lenses, explain tests and services, and ensure a smooth patient flow from check-in to checkout.

The role emphasizes strong customer service, product knowledge, and accuracy in handling prescriptions, scheduling, and payments. Training is provided, and you will join a team committed to high optical standards and compassionate care.