Vision Care Experience Advisor

Luxottica; Bakersfield (CA); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission potential

Job summary

LensCrafters in Bakersfield, CA is seeking an EyeCare Advisor to deliver the LensCrafters Experience. Ensures patients receive the highest quality care and that the store’s KPIs are met by integrating the Brand Story with flawless patient experiences.

The EyeCare Advisor greets customers, explains tests and services, handles records per HIPAA, processes orders, and operates the POS system. The role supports the Optometrist and Retail Management and requires strong communication and customer

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greet customers without delay (within 30 seconds).
• Promptly answer the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company guidelines.
• Maintains safe working environment for all associates/patients.
• Responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Customer service

Communication

Problem solving

Cash register

Computers

Organization

Sales

Math skills

Fashion trends

Merchandise knowledge

Education

High School diploma or equivalent

Job description

LensCrafters in Bakersfield, CA is seeking an EyeCare Advisor to deliver the LensCrafters Experience. Ensures patients receive the highest quality care and that the store’s KPIs are met by integrating the Brand Story with flawless patient experiences.

The EyeCare Advisor greets customers, explains tests and services, handles records per HIPAA, processes orders, and operates the POS system. The role supports the Optometrist and Retail Management and requires strong communication and customer