Vision Care Experience Specialist

LensCrafters; San Diego (CA); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Employee discounts

Bonus/commission plan

Job summary

LensCrafters in San Diego, CA is seeking a Part-Time EyeCare Advisor to deliver the LensCrafters Experience and ensure high-quality patient care. You will help patients choose frames and lenses, explain procedures, and assist with appointments.

The role emphasizes strong customer service, attention to detail, and seamless collaboration with Optometrists and retail staff. Training and opportunities for growth are provided, with a comprehensive total rewards package.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.

Skills

Customer service

Communication

Sales skills

Attention to detail

Cash handling

Education

High School diploma

Tools

POS system

Job description

LensCrafters in San Diego, CA is seeking a Part-Time EyeCare Advisor to deliver the LensCrafters Experience and ensure high-quality patient care. You will help patients choose frames and lenses, explain procedures, and assist with appointments.

The role emphasizes strong customer service, attention to detail, and seamless collaboration with Optometrists and retail staff. Training and opportunities for growth are provided, with a comprehensive total rewards package.