Vision Care Coordinator: Patient Experience & Scheduling

Rosin Eyecare; New York (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Rosin Eyecare in New York seeks a full-time administrative professional to coordinate daily operations and patient flow. You will greet patients, manage schedules, and ensure smooth interactions between doctors and staff.

The role requires strong customer service and organization, with attention to HIPAA and insurance eligibility. Weekend/evening shifts may be required depending on location, with competitive pay and benefits.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Schedules appointments and coordinates patient flow by phone or in person.
• Notifies doctor/provider of patient arrival and delays to keep schedule.
• Facilitates reminder calls for appointment confirmations and pickups.
• Records and updates financial information, collects charges, and handles third-party claims.
• Maintains office inventory and equipment; orders supplies as needed.
• Maintains confidentiality of medical, personal, and financial information (HIPAA).
• Determines medical and vision insurance eligibility according to current plans.
• Ensures all office systems are maintained and functioning.
• Works weekends and evenings as required by location.
• Adheres to attendance and daily timekeeping.
• Performs other administrative responsibilities as assigned by Practice Manager or business needs.

Skills

Customer service

Communication

Listening

Problem solving

Organization

Education

High School diploma or equivalent

Tools

POS systems

Patient records software

Office software

Job description

Rosin Eyecare in New York seeks a full-time administrative professional to coordinate daily operations and patient flow. You will greet patients, manage schedules, and ensure smooth interactions between doctors and staff.

The role requires strong customer service and organization, with attention to HIPAA and insurance eligibility. Weekend/evening shifts may be required depending on location, with competitive pay and benefits.